Quick answer
Legitimate customer support does not proactively contact you via SMS or social media DM asking for account credentials, remote access, or payment. Unexpected 'support' outreach asking for action is almost always a scam.
What Our Tool Checks
Whether the contact was initiated by you or by them
Request type — credentials, payment, or remote access software
Sender channel — official support portal vs. social media DM
Claimed urgency about an account issue you were not aware of
Any request to install software (AnyDesk, TeamViewer, etc.)
Common Warning Signs
'Support' contacts you first via DM, text, or phone — you did not reach out
Asks for your password or OTP to 'fix' your account
Requests you install remote access software (AnyDesk, TeamViewer)
Claims there is an urgent security issue on your account that only they noticed
Pressure not to hang up or close the chat 'until the issue is resolved'
What Not to Submit
To protect your privacy, never paste these into any tool — and never submit passwords, OTPs, card numbers, bank logins, or private IDs.
Your passwords to anyone contacting you unexpectedly
OTP or 2FA codes to a support agent — legitimate support never needs them
Remote access to your device from an unsolicited contact
What to Do If Something Looks Suspicious
Hang up or close the chat — then contact support yourself through the official website
Never install remote access software for an unsolicited caller
Report the fake support contact to the brand's real security team
If you gave access — disconnect from the internet, run a security scan, and change your passwords
Related Safety Checkers
Other checks in the Text & Message Scams category: